First, contact us with your pallet types, quantities, and location. We respond within 24 hours with a clear assessment and scheduling options.Next, we evaluate your pallets on-site or through photos to determine condition and create a bill of lading. This determines pickup timing and any payment amounts for qualifying pallets.We offer flexible pickup options: live loading while we wait, drop trailer programs where you load at your convenience, or scheduled bulk collections. For businesses generating 100+ pallets monthly, we provide regular pickup schedules.Finally, we handle everything from there. Reusable pallets get repaired and resold, damaged wood becomes mulch or biomass, and you receive payment for qualifying materials – typically requiring truck-load quantities of standard sizes.